Our Values
At Elko®, our
values as a company are rooted in four core building
blocks:
1) Satisfied
customers
2) Committed employees
3) Quality products and services
4) Great value for the money
Satisfied
Customers
We believe the best
measure of customer satisfaction is customer
loyalty and the strength of customer referrals.
We're proud that most of our contractor and distributor
partners have been doing business with Elko® for
well over 10 years. We ship 100% same day (in by 9, out by 3 or your freight is free) and we jump through hoops for our customers.
At the consumer level,
the best measure of customer satisfaction is
the word-of-mouth that comes from a satisfied
customer. We understand that a satisfied customer, on
average, tells 5 people, while a dissatisfied customer
tells 20 people. We work hard to ensure that
our customers are delighted with our products
. . . and our service.
Our
customers are our strongest advocates. They
recommend us to others.
Committed
employees
We are entreprenuers.
Elko® is a small company. We're
focused on results, and we operate against specific
and measurable goals. We're more than
a team, we're a family . . . and we're committed to quality, to customer
satisfaction, and to each other.
Our employees are family and
operate like owners of the company.
Quality
products and services
At Elko®, customer
satisfaction is more than talk . . . we genuinely
care about our customers, and we hope it shows
in our products, our customer service, and our
after-sales support.
Our company
is recognized as a truly customer-focused company
in the moment of truth . . . customer contact.
Great Value for the Money
At Elko®, we understand that value matters. We strive to offer products that perform at a price that brings our customers back . . . over and over again. We believe the best legacies we can leave behind us are
satisfied customers, a healthy business, and
an outstanding reputation.
Our greatest
asset is our reputation. We offer better service and better value than other alternatives.